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Street Talk |
A MENTAL HEALTH NEWSLETTER FOR
LAW ENFORCEMENT PROFESSIONALS
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Eastern Missouri January - March , 2006 |
In this issue . . .
The Stress of Shift Work
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By Lt. Dan Fitzgerald, who has been with the Brentwood Police Department for 23 years. He is co-chair of the Street Talk Advisory Committee. |
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When we asked officers what topics they want addressed in Street Talk, the #1 request was for more information on “stress in police work.” This article is the first in a series dedicated to stress and how it relates to police. See the article “Tell Us What You Think” to learn how you can tell us more about topics you’d like to see in Street Talk.
One of the main stressors in our job is shift work, especially getting enough sleep. Most police officers seem to be perpetually tired. Shift work is a constant strain on many facets of our health. Studies show that our ability to adjust to shift work weakens with age. Great news, eh?
Many police officers develop what is called “sleep debt.” We are constantly trying catch up for lost sleep. Those who are sleep deprived cannot perform as well those who are rested, especially when doing monotonous tasks such as driving at 3:00 a.m. Limiting yourself to less than three hours of sleep can result in impairment comparable to legal alcohol impairment. Sleep debt will lead to a lack of motivation and poor attitude at work. Sickness, tardiness and careless mistakes, which in police work can be lethal, are all attributed to lack of sleep.
One other aspect of shift work that can add stress for police officers is the inability to be with family and friends. Working weekends and holidays, missing significant family events, and countless social gatherings with friends leaves many a cop frustrated. Sometimes this frustration, coupled with the irritability of lack of sleep, can lead to an officer’s short fuse in a tight situation at work.
Today, police departments are experiencing staff shortages due to budget restraints. Officers are asked to work more hours than usual and to switch schedules at the last minute. This leads to low morale, health problems and safety concerns. What are some ways to help alleviate the burden of shift work and the stress it brings? Here are a few ideas:
· Workload Scheduling – A Justice Department study suggests that in most cities, only 22% of the calls for service occur on the midnight shift, while 45% happen on the evening shift, and 33% on the day shift. Workload scheduling deploys personnel in accordance with the need for service. This leads to an increase in quality of work and a reduction in absenteeism. Why have an officer falling asleep at the wheel of his cruiser at 4:00 a.m., when he could be patrolling a problem in your business district at 4:00 p.m.?
· Clock Rotation – A study at the Philadelphia Police Department implemented “biological clock rotation” (days-to-afternoons, afternoons-to-midnights, midnights-to-days). The result was a 40% decrease in patrol car accidents and a 25% decrease in the number of reports of officers sleeping on duty.
· Napping on Duty – If staffing allows, allow your officers a 20 to 30 minute nap on the midnight shift. The effect on alertness and judgment is substantial. Providing a place inside the police station would allow administration to monitor the activity and would provide a safe alternative to sleeping in the cruiser.
· Scheduling Court Appearances – Sometimes it is impossible to schedule court around an officer’s schedule, but every effort should be made to try. This will lead to a more alert and effective officer in court. Scheduling court appearances on an officer’s day off is a real morale- buster and it denies that officer an opportunity to recharge his battery.
· Firearms Training - Holding an officer over from midnight shift to attend firearms training is counterproductive and just plain dangerous. The officer’s impaired abilities are a liability to everyone on the range.
Implementing one or more of these strategies will result in a more efficient police department. It can help alleviate some of the stress of shift work. A well-rested and less stressed police officer will mean a safer work environment.

| Street Talk
Survey: Tell Us What You Think In July 2005, officers from five police departments responded to a brief written survey to let us know how helpful Street Talk is and what types of articles they want to see in the publication. Your response to a brief on-line survey will help make Street Talk more useful to officers. Please take a minute or two to complete an opinion survey. Visit www.mhagstl.org/STSurvey.htm to tell us what you think. Here’s a brief summary of what the officers told us in July. Topics on mental health (family life, stress, etc.) that would be helpful:
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stress Topics on mental illness (legal issues, medications, specific age populations, etc.) that would be helpful:
What would make Street Talk more helpful for you? Your opinion is valuable to us, and we hope you’ll participate in the on-line survey. If you want to talk to us in person about your ideas, call LaDonna at the Mental Health Association at 314-773-1399. |
CIT Corner: CIT at Work
| By Sgt. Barry Armfield, a St. Louis County Police Officer for 31 years, with assignments in all patrol divisions including Tactical Operations. He is the CIT supervisor for the West County Precinct, Chair Person for the CIT Training Committee and a member of the CIT Executive Committee. |
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CIT Corner appears regularly in Street Talk. CIT-trained officers will contribute articles to the column for the purpose of sharing information about the successes and expansion of CIT (Crisis Intervention Training) in the metropolitan area.
The St. Louis Area Crisis Intervention Team (CIT) program continues to expand, both in numbers of trained officers and number of participating departments. There are now over 550 CIT officers from 27 departments. One of the newest and largest departments to implement CIT is the St. Louis Metropolitan Police Department. Training sessions held in October and December bring the number of CIT officers in the City of St. Louis to more than 60.
After completing the initial 40-hour training, CIT officers are encouraged to participate in the quarterly debriefing meetings and the 8-hour in-service trainings. Debriefing sessions offer an excellent opportunity to hear how CIT is working in other departments and to raise questions or concerns about specific incidents, procedures, resources for handling specific types of calls, etc. In-service trainings build on specific skill sets learned at the initial training and provide credit toward Continuing Education requirements. For more information on these opportunities, contact Sgt. Barry Armfield at 314-581-5459 or barmfield@stlouisco.com.
On November 17, St. Louis County Police Department hosted the second annual CIT Appreciation Dinner. In addition to thanking the dozens of volunteers who teach at the trainings, new departments and officers were recognized for joining the CIT program. Mark Franey (St. Louis County North Precinct), Karl Streckfuss (St. Louis County North Precinct) and Shawn Benedict (Hazelwood Police Dept.) were recognized as CIT Officers of the Year. Officer Franey’s lengthy and patient intervention with an armed suicidal subject resulted in a peaceful agreement to receive psychiatric care at a hospital. Officer Benedict responded to a call regarding a severely depressed elderly woman. Although she initially refused medical treatment, Benedict was able to coordinate an alternative plan for her to speak with a mental health crisis worker. A successful resolution included a variety of services, including on-going treatment for her mental illness. Officer Streckfuss encountered an elderly couple in which a woman with mental illness was unable to care for herself and her blind, bed-ridden husband, who also suffered from numerous serious health problems. Officer Streckfuss convinced the woman to go for psychiatric help and the husband was able to receive proper medical attention.
Congratulations to the following officers who recently completed CIT training.
St. Louis Metropolitan Police Department – October 2005
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Sheresa
Absher |
Jacqueline Gladney |
Paul
Rios, Jr. |

BallwinMichael
Dahm ChesterfieldSteve Aspinall Clayton Frank
Chaitman Country Club HillsRobert Goodell Crestwood
Christopher Berberich Creve CoeurJeffrey
Chellis EllisvilleAngela Walsh EurekaRobert
Hurster FlorissantRichard
Hart
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HazelwoodJason
Anderson ManchesterMichael
Fierce Normandy
Christopher McCann NorthwoodsJeanetta Brandon OverlandScott
Barthelmass Richmond HeightsEan
Manalang ShrewsburyCharles
Beaton St. JohnDonald Higgins St. Louis County
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St. Louis County
(Con't)
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Daphne Allen |
Nicole Gentilini |
Michael O'Keefe |

St. Louis Metropolitan Police Dept. CIT Graduating Class - Dec. 2005
| By Sgt. Rich Will. Sgt. Will has been with the Overland Police Department for 15 years. He is a two-time recipient of the John J. McAtee award, a CIT officer since November 2004, and is currently assigned as the supervisor of the midnight shift. |
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Sorry there’s nothing we can do for you…But there is something you can do.
How many times have we been forced to use the statement above? I wish I had a dollar for every time I said that to a concerned family member of a person suffering from a mental or physical disorder. Many times we are called to a scene because the family just doesn’t know what else to do, and we stand there wishing we had the “magic words” to say that would make the consumer act right. Recently, I found myself in the role of concerned family member, and this article is about what I found the family can do to protect and care for their loved one.
My family, like so many, has been touched by mental illness. I have known for years that my paternal aunt suffered from some form of mental illness, but like many families, we all chose to ignore it. Like some mental illnesses, the illness finally reached the stage where it could no longer be ignored. My aunt began suffering from the delusion, backed by auditory hallucinations, that she had won a large sum of money in a sweepstakes, and subsequently began writing personal checks in accordance with her new found wealth. It was then she began to put herself in jeopardy of financial ruin and arrest for passing bad checks.
My father sought my help because of my CIT training through the police department, but with no immediate threat to herself or someone else I was initially not much help. It was then that I decided to reach out to the Department of Social Services, specifically the Division of Aging. I was very fortunate to speak with Larry Gibbs. Larry explained to me that there was indeed something that the family could do to solve the problem.
What is it? The process is called Guardianship and Conservatorship, and it is a real answer for families like mine. Guardianship is a legal process of determining a person’s capacity to make decisions regarding personal affairs. Conservatorship is similar to Guardianship, but deals with financial matters exclusively. Guardianship and Conservatorship are two separate processes, and the court decides the issues separately, but many times both issues are heard by the court in the same hearing.
The process of Guardianship has its roots in Missouri law dating back to the early 1820’s. Prior to 1983, Guardianship was an all-encompassing decision for people like my aunt found to be incapable of making decisions. In 1983, however, the Guardianship law was revised and now recognizes different degrees of incapacitation or disability giving rise to partial Guardianship and Conservatorship. The new law also took into account the increased mobility of modern times and allows for out of state residents to serve as a guardian and conservator.
The current Guardianship law remains, however, a process by which the state protects those who are mentally ill, mentally retarded, physically disabled or elderly. The law, in the current form, contains safeguards and reporting provisions to prevent abuse which will be discussed later in this article.
Guardianship is strictly designed to protect “incapacitated persons.” An incapacitated person is one who is unable to “by reason of any physical or mental condition to receive and evaluate information or to communicate decisions to such an extent that the person is unable to provide themselves with food, clothing, shelter, safety, or other care that would prevent physical injury, illness, or disease from taking place.” Conservatorship deals with what it refers to as disabled persons. The definition of “disabled person” is similar to that of incapacitated persons except that it pertains directly to financial matters. The law distinguishes the two conditions and provides remedies for each separately.
How is it done? The filing process for both is accomplished through the probate court. The process may be initiated by “any interested person.” The court with jurisdiction is defined first by the county in which the respondent “owns property or resides.” Understanding that not all respondents will own property or have established a primary residence, the law further provides that the court of jurisdiction is one in which the consumer “may be found” and is available for service. There is a filing fee for this process, but the law provides that “the court must accept and act upon the petition as to an indigent person without requiring a filing fee.” The costs of the filing and the proceedings will be set after the court rules on the petition.
In my case, my family could afford an attorney. An attorney at this stage of the complaint is not required, but is recommended because of the costs associated with this action. Costs in cases such as these can grow during the course of the action, and the petition to the court should clearly state the degree of incapacitation or disability before such an action is started. The professional advice and counsel of an attorney at this stage can mean the difference between a successful conclusion and more financial debt for the petitioner.
What does it cost? The cost of Guardianship and Conservatorship can be expensive. The reason for such costs is simple. In such an action, the petitioner bears the burden of proof, and the petitioner seeks to remove from the respondent many rights which include such basic rights as the right to vote and enter into contracts. The courts in these cases will require “clear and convincing evidence” to find for the petitioner. If the court does not find completely or partially for the petitioner, the cost of the proceedings can be placed upon the petitioner. The costs that can be born by the petitioner in such a suit can include not only the court cost, but the costs associated with medical and psychological evaluations needed for the court and the cost of the respondent’s attorney. In addition to these costs, the petitioner in a Conservatorship action is required to secure a bond equal to the sum total of the respondent’s assets which is set by the court.
How long does it take? I didn’t mean to scare you, so please read on. Once a petition has been filed and the court finds grounds for such action, the probate court is required to act promptly. “Prompt” means as soon as reasonably possible; as a practical matter as soon as 7 to 10 days. In that Guardianship is a legal process, several issues must be satisfied prior to the hearing date. Included amongst those issues is the respondent must be served with notice of the hearing, and an attorney to represent the respondent must be appointed. This attorney is required to visit the respondent at least once prior to the hearing, and any court ordered examinations must take place.
As a side note, if the court determines there is partial or complete incapacitation the court may order any mental health or health care professional, whether court appointed or not, to be compelled to testify at the hearing and release information that would normally be considered confidential or subject to doctor/patient privilege.
How does it work? The hearing itself is governed by many procedural rules found in civil courts. The respondent has the right to an attorney, to have a jury trial, to present evidence on his/her behalf, to cross examine witnesses, to remain silent, to have an open or closed hearing conducted in accordance with the rules of evidence in civil proceedings, and finally, the right to be present at the hearing.
Following the hearing the court will then decide if the respondent is incapacitated and/or disabled and shall issue a finding that includes the following:
First, the court shall state the extent of the respondent’s incapacity and/or disability.
Second, the court shall state whether it believes placement for the respondent is needed, and if so, the degree of supervision that is required using the least restrictive environment doctrine.
In cases involving Conservatorship, the court will state whether there is need of supervision of the respondent’s financial resources and the extent of supervision needed.
One key factor in the outcome of Guardianship/Conservatorship cases is the concept of least restrictive environment doctrine. Basically, this is how the court defines the extent of the incapacitation/disability and balances the need of the respondent to be protected with the respondent’s personal liberty. The court may find that a guardian/conservator ad litem is called for. Guardian/Conservator ad litem is the same as a guardian or conservator but that person serves for 30-day periods that can be renewed for up to 6 months. The court may also find that a partial guardian/conservator is needed. The powers exercised by the partial guardians/conservators are defined specifically by the court in its final order to meet the needs of the respondent. Finally, the court may order full Guardianship/Conservatorship of the respondent, who is now referred to as a ward by the court. Again, the powers of the guardian/conservator will be defined by the court in its final order.
As with all court judgments, there can be appeals to the Guardianship/Conservatorship order. In these cases appeals to the order can be made by the petitioner, the ward, relatives of the ward, any “reputable citizen” of the county in which the hearing took place, or any attorney representing the aforementioned persons. Appeals to the order do not necessarily stay the decision by the court that the ward is incapacitated and/or disabled, but the court must stay the order on appeal unless the ward is determined to be a danger to himself/herself or others because of his/her mental condition.
What happens next? Absent an appeal of the order, guardians have the following duties: The guardian must
An important note with regard to the duties of guardians is that they are not obligated by appointment as guardian to use their own financial resources for the support of the ward. The guardian is simply required to obtain for the ward all services that s/he is entitled to. If the estate of the ward or the public benefits due the ward are not sufficient to provide for the ward’s needs, the guardian may apply to the county commission for an appropriation of county funds for that purpose. [475.370 RsMo]
Even with the best of care, sometimes the progression of a mental illness may require the placement of the ward in a mental health facility. With regard to Guardianship, there exist restrictions on the guardian placing a ward in a mental health facility. The Guardianship laws hold that no guardian may admit the ward to any mental health or mental retardation facility for more than 30 days without securing a court order to do so.[475.120.5 RsMo] It is important to note with this restriction that the law stipulates more than 30 days. Once Guardianship of a loved one has been obtained, the obstacles to obtaining good mental health care for the ward have been greatly reduced. No longer will the family or other person have to stipulate a danger to themselves or others for admission to a mental health facility as they would in emergency case, a CIT case. Furthermore, all that is required after the initial admission of the ward is a request by the guardian to the court containing a statement from the mental health care giver of the need for admission, the course of treatment, the diagnosis, and probable duration of the admission. And, after all, is not good mental health care for these individuals what we were after in the first place?
Paperwork. As in life, with every power that we obtain, we are awarded a responsibility. Guardians are no different. Because of the restriction on personal liberties that the process of Guardianship imposes, guardians are required to make annual reports to the probate court with regard to their wards. The purpose of this report, as previously stated, is to provide a safeguard from abuse. It is an unfortunate reality of our society that between the years of 1986 and 1996 elder abuse increased 150 percent, with only a 10 percent increase in the older population according to the National Elder Abuse Incidence Study (1998). The increase of abuse is further staggering when one considers that only one in four cases of elder abuse are reported to authorities. Given the opportunity for abuse, the court requires that every guardian/conservator make an annual report to the court. For guardians, this report must contain the following information:
The process of Guardianship/Conservatorship is long and it’s legal, and it is in some cases restrictive. I have found that in the case of my family, however, it was entirely necessary. I write this article absent a decision by the court with regard to my aunt, but I’m assured by the information that I have studied in preparation for this article that the action is entirely justified and will be granted. It is my hope that other families can benefit by my research into this matter, and that we can recite the second line of this article to family members of those suffering from a mental disorder with confidence knowing that there is something that they can do for their loved one.
There are alternatives to this process. I hope to explore the “Adult Protective Services Act” in my next submission to this magazine, and explain interim measures that families can take short of Guardianship. Even if the final goal with a loved one is Guardianship, there are steps that you can take before that process is complete to ensure that your loved one is protected. The preceding article is not intended to be the “end all” or “be all” with regard to Guardianship or Conservatorship. It is simply designed to be a reference for officers dealing with Guardianship/Conservatorship issues on calls as a reference as to what the family can do for itself with regard to the care of a loved one suffering from a mental/physical disorder. It is my sincere hope that officers dealing with these issues can use this article to guide families toward a more productive conclusion. Protect and serve is the motto of our profession; let's provide the information instrumental in helping other families in protecting their loved ones.
At Your Service: NAMI St. Louis
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By Wendy Dudek, MA. Wendy has a masters degree in rehabilitation counseling and serves as the CIT Family Support Specialist for NAMI St. Louis, assigned to support families served by CIT officers. |
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Families are almost never neutral. Police officers know this from their frequent first-response to psychiatric crises – their “OBS calls.” Families can be helpful in their response to mental illness in their families, or they can contribute to the problem.
NAMI works to help families respond appropriately to the mental illness of a loved one.
Serving the St. Louis area since 1978, the Alliance for the Mentally Ill - NAMI St. Louis, was established by and for families of individuals stricken with a severe mental illness. These mental illnesses include schizophrenia, bipolar disorder (manic depression), major depression and various anxiety disorders. The ill family member may lack insight about his/her illness and be non-compliant to treatment. Healthy family members may also be in denial and unprepared to provide effective support. For adults with mental illness, unemployment is common, and many are uninsured. Housing is often inadequate. Though these families have many needs, their primary wish is for successful access to comprehensive mental health services.
In response, NAMI offers a wide selection of programs offering family support and education about mental illness and mental health services. Our purpose is to help families respond appropriately and effectively to mental illness in their family, from a foundation of knowledge, understanding and confidence rather than from fear, grief, anger or stigma.
The value of our support and education programs is well established. For family members giving care, NAMI programs help reduce feelings of burden and increase the ability to cope. But more importantly, well informed caregivers can also serve a vital role in the recovery of their ill loved one by enhancing the treatment and care they receive. Treatment outcomes improve when the needs of their family members for information, clinical guidance and support are met. Re-hospitalization rates and corresponding costs for care are reduced. This applies specifically to NAMI signature programs, which are said to “enhance family members’ empowerment and reduce their subjective burden of mental illness by diminishing worry and displeasure.”
With all this, the NAMI vision is that people with severe mental illness will not be disabled by their illness, but will be self-confident, productive, contributing and respected members of our community.
What this means for police officers
When you serve an individual who is identified as having a mental illness and who has caused a disturbance because of his/her illness, and if you see that the family may not be doing all it can to help, instruct the family to contact me, Wendy Dudek, at 314-775-1396. I am NAMI’s Family Support Specialist assigned to support you, a police officer responding to individuals with mental illness. Next, call me and give information to me about the family. We’ll do all we can to contact them, engage them, and draw them into our family support and mental health education programs.
Open Mind is a column produced by the Mental Health Association, which appears weekly in many Suburban Journals. Click here for the reprint above and access to the entire Open Mind Archive on this website.
We have archived past issues of Street Talk on this website. All back issues also include a Mental Health Directory and a link to a relevant Open Mind column.
McAtee Award recipients
Stress Relief (Sgt. Dan Fitzgerald)
Management Looks at Officer Burnout (Lt. Mike Laws)
A Look at Mental Health Courts (Officer Jim Rudden)
Signs of Officer Burnout
In the Limelight: Sgt. Paul Ferber
At Your Service: Self-Help Groups as a Resource
Crisis Intervention Training (CIT)
Q&A: What is Schizophrenia
In Their Own Words
Following is a dated index of previous articles that have appeared in Street Talk. To get a copy of any article or a previous issue, please call LaDonna Haley at 314-773-1399.
January 2001
"It Worked for Me" (Officer Gorman)
Holiday blues vs. Seasonal Affective Disorder (SAD)
What should I know about Bipolar Disorder?
"When it finally hit home – part 1" (FBI agent Burt Jensen)
Public policy, mental health, your work
Liability issues for officers and departments
In the Limelight: Hazelwood PD
At Your Service: St. Patrick Center
April 2001
I’d like you to know (helpful hints)
Dealing with frequent callers
"When it finally hit home – part 2" (FBI agent Burt Jensen)
July 2001
Officer and Department of the year awards
At Your Service: Provident Counseling
Q&A: All about EAP’s
Know your mental health options
What does confidentiality really mean?
October 2001
Rethinking our strategies (John Bozarth)
Anger management
Helping peers in distress
In the Limelight: Ballwin and Hazelwood PD’s
January 2002
Who Can You Trust?
Staying in the Cooktent
Top 10 Myths & Facts about Mental Illness
The Terrorist: Sane or Mentally Ill?
At Your Service: American Red Cross
Department of Mental Health Administrative Agents
| BJC Behavioral Health (St. Louis County and South St. Louis City) | 314-729-4004 |
| Comtrea (Jefferson County) | 636-931-2700 |
| Crider Center for Mental Health (Franklin, Lincoln, St. Chas, Warren Co.) | 636-332-6000 |
| Hopewell Center (north St. Louis City) | 314-531-1770 |
| Community Mental Health Resources | |
| BHR (Behavioral Health Response) 24-Hour Crisis Hotline | 1-800-811-4760 |
| Life Crisis Services, Inc. 24-Hour crisis Hotline | 314-647-HELP |
| Mental Health Association (Education, Information, Referral) | 314-773-1399 |
| NAMI-St. Louis (Education and Support for Families) | 314-966-4670 |
Visit These Websites For FACT SHEETS & Other Mental Health Resource Information:
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Advisory Board Chair Vice Chair Sgt. Barry Armfield Al Fressola, MA, CEAP Officer Barb Kaighin
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Street Talk Editor Print Version Graphic Layout/Design Web Version Layout/Design Publishers Published quarterly by Behavioral Health Response and Mental Health Association of Greater St. Louis, a United Way Agency, to provide mental health and mental illness information to law enforcement professionals. Contents copyright © 2006 Behavioral Health Response and Mental Health Association of Greater St. Louis, a United Way Agency. All rights reserved. Written permission must be obtained from Mental Health Association of Greater St. Louis for reprints and duplication in any form. For Further Information Contact: Mental Health Association
of Greater St. Louis Behavioral Health Response,
Inc. Articles and comments from law enforcement professionals are welcomed and encouraged. |
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